SERVICE PHILOSOPHY
Kaida has a first-class after-sales service team, dedicated to providing timely, professional and comprehensive consulting and services to customers, adhering to the "customer-centric, value-added services for customers" concept. With high-quality products, excellent reputation and first-class service, we will achieve the development goal of win-win for both customers and enterprises.
SERVICE SUPPORT
Technical Support
The after-sales service team consisting of experienced engineers which are skilled and experienced, providing customers with the most satisfactory products and services.
First, the purpose of the service:
High quality, fast, accurate, thoughtful and thorough;
Second, the service target:
Win customer satisfaction with service quality;
Third, service efficiency:
After receiving the customer's request, the service staff responds within 2 hours, arrives at the customer site within 24 hours and solves the problem;
Fourth, the service content:
Provide technical consultation, product after-sales service and training, regular tracking and return visits.
